Field Manager - Guest Experience & Tour Operations

Are you a natural leader with a passion for hospitality and adventure? Outpost X is seeking a dynamic Field Manager to oversee guest experiences and tour operations in the stunning landscapes of Bali. As the face of our brand, you'll ensure seamless, unforgettable experiences for our guests while managing a team of dedicated tour guides. This role offers the perfect blend of adventure and hospitality, with opportunities for professional growth and development in one of the world's most beautiful destinations.

In this role, you'll be responsible for planning and executing tours, coordinating with local partners, and ensuring high standards of guest service. You'll work closely with our team of guides to deliver exceptional experiences, from jungle treks to cultural immersions, all while maintaining the unique spirit of Outpost X. This is more than a job; it's an opportunity to be part of a growing hospitality brand that values innovation, sustainability, and community.

If you're ready to take on the challenge of managing guest experiences and tour operations in Bali, we want to hear from you. Join Outpost X and help us create memories that last a lifetime.

📋 Tanggung Jawab Pekerjaan

• Plan and execute tours, ensuring high standards of guest experience.
• Manage and mentor a team of tour guides, providing training and support.
• Coordinate with local partners and service providers to ensure seamless tour operations.
• Monitor and maintain inventory of tour equipment and supplies.
• Handle guest inquiries and complaints, ensuring timely resolution.
• Collaborate with the marketing team to promote tours and special events.
• Conduct regular performance reviews and provide feedback to team members.
• Ensure compliance with health and safety regulations, and emergency preparedness.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in tour operations or hospitality management.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Familiarity with tour management software such as TourRadar or similar.
• Knowledge of local regulations and cultural practices in Bali.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

Lowongan Terkait