Senior Customer Service Representative [ID Office]

The Care Svc · 📍 Jakarta Pusat, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 8,500,000 – Rp 12,000,000 per month
[object Object]

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service by resolving customer issues and complaints in a timely and efficient manner.,Assist customers with product and service inquiries, ensuring they receive accurate and helpful information.,Maintain a high level of customer satisfaction by actively seeking feedback and addressing any concerns.,Collaborate with other departments to ensure seamless customer service and support.,Monitor customer service metrics and provide regular reports on customer satisfaction and service quality.,Train and mentor junior customer service representatives to ensure consistent service standards.,Stay up-to-date with industry trends and best practices in customer service to continuously improve service quality.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Communications, or a related field.,Minimum of 3 years of experience in customer service or a related role.,Proven track record of delivering exceptional customer service and resolving complex issues.,Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.,Fluency in both written and spoken Indonesian and English.,Knowledge of customer service software and tools.,Ability to work well under pressure and meet tight deadlines.,Strong problem-solving and analytical skills.

🛠️ Keahlian

Customer service excellenceConflict resolutionCommunication skillsTeamworkTime managementTechnical proficiencyAnalytical skills
Siap Melamar?
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang

Lowongan Terkait